Privacy Policy

NaturaVelle™ Privacy Policy

Last Updated: July 22, 2025

This Privacy Policy describes how NaturaVelle™ (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from contact@naturavelle.com (the “Site”).

1. Collection of Personal Information

To provide our services, we collect various types of personal information from you. This includes:

Information you directly provide: This may include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number when you make a purchase, create an account, or contact us.

Information collected automatically: When you access our Site, we automatically collect certain information about your device and interaction with the Site. This “Usage Information” may include your IP address, browser type, operating system, referring URL, pages viewed, time spent on pages, and date/time stamps. We may use cookies, web beacons, or other tracking technologies for this purpose.

Information from third parties: We may receive information about you from third-party service providers (e.g., payment processors, shipping partners) to fulfill our services, and from marketing and advertising partners.

2. Use of Personal Information

We use your personal information for various purposes, including to:

Provide products and services (e.g., processing orders, shipping products, customer support).

Process your payment information securely.

Communicate with you (e.g., order confirmations, shipping updates, marketing communications if opted-in).

Screen orders for potential risk or fraud.

Improve and optimize our Site (e.g., analytics, understanding customer preferences).

Develop new products and services.

Comply with legal obligations.

3. Sharing of Personal Information

We may share your personal information with third parties to help us provide our services and fulfill our contracts with you, as described above. These third parties may include:

Service Providers: We share information with companies that perform services on our behalf, such as payment processing (e.g., Shopify Payments, PayPal), order fulfillment, shipping (e.g., USPS, DHL), and marketing services.

Business Partners: We may share information with trusted partners for joint marketing activities or product offerings, with your consent where required.

Legal & Compliance: We may disclose personal information if required by law, subpoena, or other legal process, or to protect our rights, property, or safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect Usage Information. Cookies are small data files placed on your device or computer. We use cookies to improve and personalize your experience, analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our user base as a whole. You can control cookies through your browser settings, but disabling them may affect your Site experience.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. If you wish to exercise these rights, please contact us using the contact information below. Please note that we may still retain certain information for record-keeping purposes, to complete transactions, or to comply with legal obligations.

6. Security of Your Information

We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site and update the "Last Updated" date.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at: Contact@naturavelle.com