Refund Policy

NaturaVelle™ Refund Policy

Last Updated: July 22, 2025

At NaturaVelle™, we are committed to providing you with high-quality natural wellness products. Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or offer refunds unless the item received is defective or the package is confirmed lost in transit.

Please read our policy carefully to understand the conditions under which a refund or replacement may be provided.

1. Conditions for Refund or Replacement

A refund or replacement will only be issued under the following specific circumstances:

Defective Item Received: If you receive a product that is damaged, faulty, or otherwise defective upon arrival.

Package Confirmed Lost: If your package's tracking information indicates it has been lost in transit by the shipping carrier, and the carrier confirms its loss after an investigation.

2. Non-Refundable Items / Situations

Except for defective items or confirmed lost packages, all sales are final. We do not offer refunds or returns for:

Change of mind.

Dislike of taste, texture, or scent.

Allergic reactions (please review ingredients carefully before purchase).

Product effectiveness not meeting personal expectations.

Incorrect item chosen by the customer.

Items purchased during a sale or promotion (unless defective/lost).

3. Process for Defective Items

If you receive a defective item:

You must notify us within 7 days of receiving your order.

Please email us at Contact@naturavelle.com with your order number, a detailed description of the defect, and clear photos or a video showing the defective item and its original packaging.

We will review your claim and may request additional information.

Upon approval, we will offer a replacement of the same item or a full refund to your original payment method. We may cover the cost of return shipping for defective items if required for our assessment.

4. Process for Lost Packages

If your package is confirmed lost by the shipping carrier:

Please contact us at Contact@naturavelle.com if your tracking shows no movement for an extended period or indicates the package is lost.

We will initiate an investigation with the shipping carrier. This process can take several business days.

Once the carrier confirms the package is definitively lost, we will process either a full refund to your original payment method or send a replacement order, based on your preference and product availability.

5. Refund Processing

Approved refunds will be processed within 5-10 business days after the approval of your claim.

The refund will be issued to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a defective or lost item, please contact us at: Contact@naturavelle.com